Initiatives to Change Health Care Delivery a Focus for Employers in 2018



In 2018, the National Business Group on Health (NBGH) predicts that health care benefit trends will focus on initiatives to transform health care delivery, the role of new technology, and efforts to improve the employee experience. In addition, NBGH notes that the current delivery system is too complex and most employees rarely engage with it enough to become the sophisticated consumers that employers desire them to be. A growing trend in 2018 will be to improve the consumer experience through concierge services, coaching and decision support. 

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